Business IT Support
If you are a business looking for IT support services from a reliable partner in your area then you have come to the right place…
“We have used Mark and Aspire for our IT services for over 10 years and find the guys to be more than accommodating with all our questions even if they are not the normal day to day IT hardware issues. Their response time has always been excellent and special project jobs have always been competitively priced. Apart from Mark being a Bolton Wanderers fan can’t fault them” Sibby Khan, Sales Director, Logo X & Video Adz
A range of computer support options
From our offices in Warrington, Aspire Computers offer a range of computer support options including telephone, on-site, and remote desktop services to provide the exact level of support cover you need.
Our computer support services can be tailored to meet your requirements on either a contract or pay-as-you-go basis.
With competitive rates and a fast response why not put Aspire to the test!
Contact us now to discuss your requirements.
To guarantee a quick response we would strongly recommend that your computers are covered by a support contract however as we are a local company Aspire Computers are usually able to provide a qualified engineer within 8 working hours to help resolve problems at fixed competitive hourly rates.
Hardware Support Contracts
Our hardware support contracts provide guaranteed responses within agreed timescales for major brands and clone PC hardware. Our tailored approach to support means that key equipment can be covered on a response time as little as four hours to site, and other equipment on for example next day. In this way you can mix and match the service level contract you need to get the most appropriate service to match your business needs.
Typical options include:
- The support period to be 12 months on a rolling annual renewal basis, and can be paid on a monthly basis
- All travel and onsite time as well as telephone support covered
- “Logmein” Internet access for Remote Support & Diagnostics. All PC’s covered will have the client software installed
- Unlimited call outs to site
- Response within an 8 hour working period for the workstations and 4 hour working period for the server or better if onsite assistance is requested
- To ensure system integrity and smooth running we will undertake to “log on” on a regular basis
- The cover time to be 9:00 am to 5:00pm, Monday to Friday, excluding Public Holidays
- Operating Software platforms covered:- Windows XP, Vista, win 7, Server 2008 & 2011
- Parts are not covered by this agreement and are subject to additional costs when required unless still under warranty conditions.
Please call Aspire now to discuss your needs in more detail free on 01925 251143.